Now onboarding founding shops across the GTA

Every repair.Every customer.Connected.

CRUZE Service Connect is the all-in-one platform for independent auto service centres. CRM, scheduling, repair orders, parts, payments and AI-powered repeat business, plus a live customer portal that keeps drivers in the loop from booking to pickup.

Try the interactive walkthrough Become a founding shop
6connected modules
9repair steps
1link per customer
ONbuilt in Ontario
Why CRUZE

Most shops still run on phone tag.

Great technicians lose hours to status calls, voicemail approvals and sticky-note follow-ups. CRUZE turns each of those into something that just happens.

"Is my car ready yet?"

Customers call for updates and advisors stop what they're doing to answer.

Live status at every step, sent automatically.

Approvals by voicemail

Estimates sit for hours waiting on a callback while bays stay tied up.

Line-by-line approve or decline from any phone, with photos.

Repeat business slips away

Declined work and upcoming maintenance live in notes nobody gets back to.

An opportunity engine that finds the revenue for you.

Too many disconnected tools

Booking, texting, invoicing and reminders spread across apps that don't talk.

One platform and one record for every customer and vehicle.
The platform

Six modules. One connected shop.

Everything shares one customer and vehicle record, so a note at the front counter, a finding in the bay and a payment at pickup all land in the same place.

Priya Sharma2 vehicles · last visit Oct 2 · marketing consent ✓
Recurring
Northline Courier6 vehicles · net-30 · fleet contact: Sam
Fleet
Daniel Okafor2021 Toyota RAV4 · first visit booked
New
Grace Kim2015 Honda Accord · last visit 14 months ago
Inactive

Know every customer.

One customer, many vehicles, and a full history for each. CRUZE sorts customers automatically so you always know who's new, who's loyal and who's drifting away.

  • One customer → many vehicles, each with its own history
  • Auto-categorized: New, Recurring, Inactive, Fleet
  • Communication log: portal, texts, calls, internal notes
  • Leads board with follow-up and convert-to-customer
  • Reminders and tasks for your team
  • CASL marketing-consent flag on every customer
Dev
Ravi
Amir
8:00
Civic · brakes
F-150 · diag
10:00
Tucson · service
RAV4 · tires
13:00
Mazda3 · strut
Malibu · A/C
Digital inspectionRO-1044
Brakes — frontGoodWatchUrgent
Tires & treadGoodWatchUrgent
BatteryGoodWatchUrgent

Run the floor from one board.

Book by technician, check vehicles in digitally, inspect with photos and move every job through the same 9 steps. Customers are updated automatically as the job moves.

  • Day, week and month calendar by technician
  • Digital check-in: odometer, fuel, walkaround, photos, promise time
  • Kanban job board across the 9-step lifecycle
  • Digital inspections (good / watch / urgent) → estimate in one click
  • Technician assignment and workload
  • Technician mobile app Coming soon
Live status · RO-1044Estimate sent
Step 4 of 9
Front brake pads & rotors$389.90 · urgent
Approved
Cabin air filter$49.95 · watch
Declined
Messages on RO-1044Tied to this repair
Customer · 2:14 PMCan you also check the wipers?
Shop · 2:16 PMYes. Added to your estimate for approval.

Customers in the loop.

Your customer's own service file: live status, a timeline with timestamps, the estimate to approve line by line, parts updates, technician photos and messages, all from a secure link.

  • Live status and a 9-step timeline
  • Approve or decline each line item
  • Parts arrival and delay updates
  • Inspection photos from the technician
  • Messages tied to the repair order
  • Invoices and full service history
  • Secure login by text link Coming soon
  • Live online card payments Coming soon
Front strut assembly (L)DelayedWorldPac · #STR-22817 · PO 5531 · ETA Oct 21
Brake pads, ceramicShippedNAPA · #PAD-1138 · PO 5529 · ETA tomorrow
Engine air filterReceivedIn stock · arrived Oct 15, 9:40 AM
Completion at risk: strut ETA is after the promise time. Update the promise and notify Fatima in one click.

No surprise delays.

Track every part on every repair order from "needs ordering" to "received". When a supplier slips, CRUZE flags which promises are at risk and helps you tell the customer first.

  • Supplier, part #, PO reference and cost per line
  • Needs ordering → ordered → shipped / delayed → received
  • ETAs with automatic customer delay notices
  • "Completion at risk" warnings with one-click promise update
  • Parts catalogue integrations Coming soon
INV-1039Paid
A/C recharge & leak test$189.00
Cabin air filter$49.95
HST 13%$31.06
Total$270.01
Outstanding2 invoices
Northline CourierINV-1031 · 18 days
$1,284.50
Sofia RossiDeposit requested
$150.00

Get paid without the chase.

Estimates, deposits and invoices flow from the same repair order, with Ontario HST calculated for you. See what's outstanding and how old it is at a glance.

  • Estimates and deposits
  • Invoices with 13% HST built in
  • Record payments by any method
  • Refunds and outstanding-invoice aging
  • Card, Interac and tap-to-pay terminal Coming soon
  • QuickBooks Online sync Coming soon
Revenue collectedSample data
MayJunJulAugSepOct
AI draft

Hi Marcus, it's Ravi at the shop. When your F-150 was in, the rear brakes were getting close to the limit. Want me to book you in this week before the snow?

Turn records into revenue.

CRUZE reads your customer and vehicle history and surfaces the repeat business hiding in it, then drafts the message for you. Your team reviews every draft before it's sent.

  • Opportunity engine: maintenance due, declined work, open estimates, inactive customers, tire season, missed calls
  • AI-drafted texts and consent-filtered campaigns
  • AI repair updates and suggested replies
  • Weekly AI owner briefing
  • Analytics: revenue, retention, approval rate, cycle time, parts margin, technician output
  • AI voice receptionist Coming soon
How it works

One journey. Nine steps. Zero guesswork.

Every job follows the same path, so your team always knows the next step and your customer always knows where their car is. Each step updates the customer automatically.

  1. 01

    Booked

    On the calendar with a technician assigned.

    "Your appointment is confirmed."
  2. 02

    Checked in

    Odometer, fuel, damage walkaround, photos and promise time.

    "We've received your vehicle."
  3. 03

    Inspection

    Good, watch or urgent, with photos for each finding.

    "A technician is inspecting it."
  4. 04

    Estimate

    Findings become line items in one click.

    "Your estimate is ready to approve."
  5. 05

    Parts

    Ordered with supplier, ETA and delay tracking.

    "Parts ordered. See arrival dates."
  6. 06

    Repair

    Technician works the approved lines.

    "Work is underway."
  7. 07

    Quality

    Final checks before handover.

    "Final quality check."
  8. 08

    Ready

    Invoice issued automatically.

    "Ready for pickup."
  9. 09

    Completed

    Payment, handover and next service date captured.

    "Your record is saved."
CRUZE Connect

Repair transparency your customers can feel.

Trust is the reason customers come back. Connect gives every driver a clear, live view of their repair, so they say yes faster and call you less.

  • No app to downloadA secure service file that opens on any phone.
  • Approve line by lineCustomers see each item, its price and the photo behind it.
  • Updates before they askParts arrivals, delays and new promise times, shared proactively.
  • History in one placeInvoices and past services saved for every vehicle.
Lakeshore Auto Care2017 Ford F-150
Live status · RO-1044
Estimate sent
Awaiting your approval · updated 4m ago
Step 4 of 9Expected Today, 4:30 PM
Estimate · your approval needed
Front brake pads & rotors
$389.90 · urgent
Brake fluid flush
$119.95 · watch
Wiper blades (pair)
$34.95 · requested
Approved so far, incl. HST$0.00
Messages about this repair
Your estimate is ready. Please review each item. Photos are attached to the brake finding.

Try it: approve or decline each item.

Intelligence

An AI co-pilot for your front counter.

CRUZE watches your records for revenue you'd otherwise miss, then writes the follow-up for you, using the real facts of each repair.

Opportunity engine

Maintenance coming due, declined repairs, open estimates, quiet customers, tire season and unreturned calls, ranked by value.

Maintenance overdue
Priya Sharma · 2019 Honda CivicOil, filter & rotation due Oct 1 or at 64,000 km
$180
Declined repairs
Marcus Chen · 2017 Ford F-150Rear brakes · declined Aug 19
$420
Winter tires
Fatima Ali · 2018 Mazda3On summer tires · set stored here
$120
Missed call
Unknown caller · (905) 555-0148Called at 11:52 AM · not returned
$200

AI-drafted messages

One click turns an opportunity into a personal text, ready to edit.

AI draft

SendRewriteEdit

Weekly owner briefing

A short Monday summary: the biggest revenue opportunity, retention, operations, and one action for each.

Weekly briefing

• 6 declined brake jobs worth $2,140 are on file. Follow up with the 3 oldest this week.
• Average cycle time rose to 2.4 days, mostly waiting on parts.

Shop analytics

Revenue by month, retention, approval rate, declined-work value, cycle time, parts margin and technician output.

68%Repeat customers
74%Work approved
1.8 dCycle time

Illustrative sample data

Smarter updates

AI repair-status updates, suggested replies that use live repair facts, and plain-language explanations of inspection findings.

Suggested reply

"Your new strut is now expected Oct 21, so we've moved your pickup to 3 PM that day."

You stay in control. Every AI draft is shown to your team for review before anything is sent, and campaigns automatically skip customers without marketing consent.
Interactive walkthrough

Drive CRUZE through a day in the shop.

Click through the real CRUZE interface on a guided path with a sample shop: check a car in, get an estimate approved from the customer's phone, collect payment and let the AI find your next job. No sign-up needed.

  • Check-in, inspections and estimates
  • Line-by-line approvals on the customer's phone
  • Parts, invoices and payments
  • AI replies, repeat business and the weekly briefing

Want to see the full app live? We'll walk you through it on a 30-minute call with examples from your own shop.

Start the walkthroughBook a live walkthrough
Start walkthrough
Built for Ontario shops

Made for how shops here actually work.

Most shop software is built for the U.S. and adapted later. CRUZE starts with Ontario's taxes, rules and seasons.

HST built in

13% HST calculated on every invoice. No add-ons or manual fixes.

CASL-aware marketing

Consent is tracked on every customer, and campaigns skip anyone who hasn't opted in.

Tire season, handled

Tire-storage flags on vehicles and automatic spring and fall changeover reminders.

Canadian dollars

Priced and invoiced in CAD, so there are no exchange-rate surprises on your bill.

Local, founder-led support

Based in the GTA. We set you up in person and pick up the phone when you call.

Canadian data hosting Coming soon

Shop and customer data stored in Canada, planned for our production launch.

Roadmap

What's live, and what's next.

We're building CRUZE in the open with our founding shops. Here's where things stand today.

NowPilot-ready

The core platform

All six modules, working together.

  • CRM, customers, vehicles and leads
  • Calendar, digital check-in and inspections
  • 9-step repair board with automatic updates
  • Customer portal with line-by-line approvals
  • Parts tracking with delay-risk warnings
  • Estimates, deposits, HST invoices, refunds
  • Opportunity engine, AI drafts and analytics
NextComing soon

Pilot launch

Rolling out with our founding shops.

  • Two-way texting from a Canadian number
  • Card, Interac and tap-to-pay processing
  • Secure text-link login for customers
  • QuickBooks Online sync
  • VIN decoding
  • Canadian data hosting
LaterComing soon

The connected ecosystem

Where CRUZE is headed.

  • Technician mobile app
  • AI voice receptionist
  • Online booking and instant quotes
  • Care plans and memberships
  • Reviews and reputation loop
  • Fleet portal and multilingual messaging
  • Labour guide and parts catalogue integrations
Founding shop program

Build the future of your shop with us.

We're partnering with a small group of independent shops in the Greater Toronto Area to launch CRUZE. Founding shops get the best price we'll ever offer and a direct say in what we build next.

  • White-glove setupWe set CRUZE up with you, in person, and help bring in your customer and vehicle list.
  • A direct line to the founderFeedback goes straight to the person building the product.
  • Shape the roadmapFounding shops' requests are first in line.
Founding offer
50%off

for your first 12 months, for the first 10 independent shops in the GTA.

4 of 10 founding spots claimed · 6 left

  • Every module included
  • Month-to-month, priced in CAD
  • New features as they ship
Apply for a founding spot
FAQ

Questions shop owners ask.

Who is CRUZE Service Connect for?

Independent auto repair and service centres: general repair, maintenance and tire shops, from single-bay operations to multi-bay shops that also service fleets. We're starting in Ontario, beginning with the Greater Toronto Area.

Is it available today?

The platform is pilot-ready, with all six modules working together. We're onboarding a small group of founding shops in the GTA now. Features marked "Coming soon" will roll out during and after the pilot. The roadmap above shows exactly what's live and what's next.

Do my customers need to download an app?

No. Customers open their own service file from a secure link on any phone, where they can see live status, approve work, read messages and view invoices. Text-message delivery of that link, with password-free login, is coming during the pilot.

How much does it cost?

Founding shops get 50% off for their first 12 months. Plans are month-to-month and priced in Canadian dollars. We'll walk you through pricing for your shop size on a demo call.

How does the AI work, and is it in control?

The AI drafts and your team decides. It writes follow-ups, status updates, suggested replies and a weekly briefing using the real facts of each repair, such as the current step, parts ETAs and inspection findings. Every draft is shown for review before anything is sent, and marketing campaigns skip customers without consent.

What about my data and security?

Security and privacy are designed in from day one. Each shop's data is kept separate, customers can only see their own vehicles, and marketing consent is tracked for CASL. Canadian data hosting is planned for our production launch, in line with Canadian privacy law (PIPEDA).

Will it work with my labour guide, parts suppliers or accounting?

QuickBooks Online sync is coming during the pilot. Labour guide and parts catalogue integrations are on the roadmap, and founding shops help decide which ones come first.

Can I switch from my current system?

Yes. During setup we help you bring in your customer and vehicle list so you're not starting from zero. Talk to us about what you use today.

Book a walkthrough

Let's talk about your shop.

Tell us a little about your shop and we'll set up a 30-minute live walkthrough of the full app, using examples from your day.

Emailcruzeconsult@gmail.com
Based inGreater Toronto Area, Ontario
Response timeWithin one business day

We never share your details.